Ramada by Wyndham Makkah Zad Al Rawda

Finding a truly accessible hotel in Makkah can be challenging as many do not meet the needs of wheelchair users, even when advertised as "accessible". During my previous visit, a well-known five-star hotel in the Clock Tower lacked a proper accessible bathroom. However, Ramada by Wyndham in Al Rawda exceeded my expectations, providing a genuinely accessible experience with a well-designed bathroom and toilet. The staff were exceptional, especially the floor manager (whose name I, unfortunately, forgot). He went above and beyond to ensure my comfort, even preparing my room and allowing me to check in four hours early at no extra charge—a gesture of true hospitality. The breakfast menu offered a fair variety of options, catering to different tastes. For fellow wheelchair users, the only minor concern is the size of the shower chair, which is quite small (about 1 square foot). Guests should be mindful of balance while using it. It would be great if the hotel could consider installing a slightly larger chair for added safety. Overall, I highly recommend Ramada by Wyndham in Al Rawda for wheelchair users looking for a comfortable and truly accessible stay in Makkah. The hotel’s facilities and exceptional service set a high standard.

The room was clean, staff was friendly especially mr Ibrahim the cleaning staff on floor 16 who helped us a lot during our stay. We checked in midnight and checked in without any hassle. Checks out are easy too and there are couple of store nearby. The bus is free but the wait time is quite random. Overall very great value offered with excellent service.

- Nice, clean hotel in a decent location a short taxi ride away from Masjid Al Haram. - Breakfast although not spectacular got the job done. - - For the price the quality of the hotel and breakfast included it’s incredible value for money! - There’s a cafe near reception which sells lovely coffee. - You can do your laundry on the roof floor, they have washers and you can hang your clothes to dry in the hot sun. - There’s Adhan and a large prayer room in the hotel (men and women separate). It was lovely to pray namaz there with people from all over the world.

Everything was really nice, except for few things as mentioned below so the touch of finess which you expect from a name such as Ramada was missing.... 1. House keeping was slacking and maintenance staff was blatantly not available. 2. The locks on the windows were broken and hence were a hazard for families with kids. 3. They don't have parking and you have to park on the road on your own 😒 4. The restaurant/cafe inside the hotel was average. 5. They say the shuttle will depart every 10 mins but actually it's random and many a times you have to take taxi to Al-haram if you want to timely reach there.